Terms of Use

Terms of use

This website www.nannuka.com, hereinafter called the Website and the application Nannuka Now, hereinafter called the Application, are property of NANNUKA INTERNET SERVICES PRIVATE COMPANY, a company incorporated and operating under Greek Law, with registered office in Athens, Attica, 98 Vasilissis Sofias Avenue with TIN 800570717 Tax Office IB Athens and Registration Number in the Commercial and Industrial Chamber of Athens (ACCI): 129884901000. Through them the company «NANNUKA» offers information to visitors about the services it provides, but also the possibility to use the website www.nannuka.com , to make use of this service according to the following terms and conditions only if they accept them completely:

The www.nannuka.com website is an online platform that provides online services and advice to parents and professionals working with infants and children.

Through the "application" individuals providing services to infants and children, as "professionals" can create profiles for their services and parents, hereinafter "users" can navigate on the platform, to be informed and to book services through Nannuka.com. The Nannuka does not participate in any way in the agreement concluded between professionals and users. Users agree directly with the professionals for the services they select. The Nannuka has no control or responsibility for the behavior of professionals, users or any third party making use of the platform and disclaims any liability.

1. How does Nannuka Work?

The platform can be used to create profiles for professionals that offer services to infants and children and individuals can make a reservation of such services. Anyone can navigate in Nannuka and see the profiles that are published, but to book services or to publish a profile an account should be created.

As mentioned above the Nannuka provides an online platform and the related application for professionals and users to learn about the online services and make a reservation by professionals. The Nannuka does not provide services related to infants and children and the responsibilities are limited to providing availability of the platform and application.

Nannuka is unable and does not control the content of the professional profile nor the provision, quality, conditions, suitability or legality of services for infants and children from its users. Nannuka is not responsible and rejects any responsibility or request relates to any and all professional profile for the provision of services for infants and children. Therefore, the selection and reservation of any services for infants and children is at the exclusive responsibility of Nannuka users.

Nannuka can provide access to the platform and the application, in business premises, after written agreement to use the services of and have access to the professional profile.

2. Terms and Conditions for Professionals

In order to provide services for infants and children through the Application, you must fill out the registration form found online and create an account (the "Profile") as a professional.

By registering, sending your data and creating a profile you give permission to Nannuka in order to proceed with the verification process for security reasons for the information used online.

Therefore ensure that the information you provide in Nannuka are true, reliable and correct. Additionally always ensure that you let Nannuka if there will be changes to this information.

By completing and sending the online registration form, via the Website, you will receive an e-mail message (Hereafter "Electronic Confirmation Message ") to the email address you used during your registration. This confirmation message will contain information on how to activate your profile

For this application, the activation of your profile will have to confirm your mobile phone number, allowing the confirmation code sent to you by text message to your registration process on the website. By registering you agree to the Terms and Conditions and Privacy.

You must keep your registration information on the Site (the "Entry Information") confidential and secure. Without prejudice to any right and remedy available to Nannuka, Nannuka reserves the right to disable your Entry Information and suspend your access to the Site if the Nannuka has some reason to believe that you have violated any of the provisions specified herein.

Only with your registration as a professional, and if you agree to the terms and conditions, the website will provide services such as those described below.

Apart from the registration requirements described in Section 2.1. with this document you acknowledge and agree that for registration process as a professional it may also include some additional verification procedures.

2.1. Nannuka Services for Professionals

The Nannuka services for professionals will include the following:

The possibility of creating a profile page (including an image), which can be accessed by users

The ability to post comments and ratings for users, any other features and functions of the Services provided by Nannuka to you in the future.

The possibility of verifying your information and psychometric tests.

The ability to view data of parents.

2.2. Professional profile

You ensure that you are the provider of the Service that you publish in your profile.

You must ensure that your profile contains at least the following minimum information:

Information about your identity,

A description of your services and your interests

Recent photograph

2.2.1. Additional professional obligations

Choosing to become a professional, in addition to your general obligations as a User of these Terms, you agree that any information you post yourself in a professional Profile, the preparation and the provision of services to users through the Application must:


Be accurate, correct and up to date,

Provide all reasonable care in a way that is consistent with the standards of service you offer,

Not violate any applicable law or regulatory requirement, including the performance of sanitary rules when providing services for infants and children

Not act in a misleading way, or come into conflict in any way with any of the users, with laws on safety and services to infants and children, security and e-commerce

Not act indecently and defamatory or in a way that Nannuka may consider aggressive-and / or inept.

For the use of Nannuka Services you should:

Keep safe and confidential all information at any time, including without limitation, communication and conversations between you and the users and all information related to the process of the Request,

Keep personal the use of Nannuka Services

Promptly update Nannuka if you have reason to believe or suspect that a professional or a user has violated any of the Terms.

You further acknowledge and agree that Nannuka, maintains in his absolute discretion the right to delete your profile from the Website when any information uploaded or some other action no longer meets the standards, which requires from professionals to the Website, after a written notice to you.

3. Terms and Conditions for Users

By registering as a user you give your acceptance to these terms and conditions, Nannuka will provide to you professional search services such as those listed on the Website and in this section. You are considered a User if you make requests through the Platform or if you post ads.

3.1. Users services

For the User, Services will include:

The ability to create a profile page,

The ability to look for professionals who have registered on the Website, and send a Request

The ability to communicate with professionals using the Site,

The ability to post an ad    

The opportunity to comment and rate the professional,

You acknowledge and agree that all requests are subject to acceptance by professionals.  Nannuka is not responsible for the actions of any of the two parties and also Nannuka does not guarantee that the obligations of each party will be fulfilled.

The use of the site is subject to the provisions of the Greek, European-Community and International Law, which are binding for each visitor/user. The latter shall comply fully with them. Furthermore, the user/visitor shall use the site's content and services according to the applicable legislation, fair practices and present terms of use, refraining at the same time from any action that might contest the ethics and personality of other visitors/users or cause problems to the site's proper functioning.

3.1.2. Further Users obligations

You must always use Nannuka Services and the Site in accordance with these Terms. In particular, all content and material you upload to your Profile or used to construct your profile, must follow the terms related to the User Submissions as defined in the section of the Terms of this text.

As a user, you are responsible:

To verify the identity of any professional,

Ensure that you have sufficient information to be associated with any health and safety risks, including the verification of whether the professional has the necessary expertise to provide services to the child or your baby,

Any comment or rating of each professional to be fair, honest and reasonable,

To confirm the information provided by the professional.

For the use of Nannuka Services you should:

Not provide information (including your profile) that you know is false, incorrect, incomplete, false or either could be considered as a distortion of the facts,

Promptly update Nannuka if you have any reason to believe or suspect that a professional or someone else has violated a term described above, or when a professionals’ profile is not authentic or is incorrect or inaccurate and / or incomplete.

You acknowledge that it is your sole responsibility as a user to decide if your services suit and choose carefully the professional that you provide. Although some professionals may receive positive reviews or comments on the services of the platform or other users, the Nannuka does not guarantee the quality and safety of services provided by professionals. The Nannuka does not take part in any agreement or transaction between the User and the professionals and therefore can not verify or certify in any way what the professionals claim (including any medical knowledge and certificates unless these profiles have passed the verification process of the data). Additionally it depends entirely on the users to share all relevant information concerning the child's health or the baby, allergies or anything else, before engaging in the use of the professional services.

4. Economic policy

Nannuka uses payment management services from a third party to process your payments. Nannuka cooperates with:

A) Viva SA Payment Services, e-money institution licensed by the ECB for operation within EOX-3, (Hereinafter referred to as «Viva Payments») with officially registered office at Avenue Kapodistriou 2, 15123, Maroussi.

Viva Payments provides services for the issuance, use and management of electronic payments. These services are provided on the Website as payment from users to professionals for services for children and infants. By registering in Nannuka (both as a professional and as a user), you agree to be bound by the Terms and Conditions of Viva Payments.

B) The "Piraeus Bank SA", as legally represented. Piraeus Bank SA is registered in the Companies Register of the Ministry of Economy, Competitiveness and Shipping (GCR 225 501 000) and supervised by the Bank of Greece, with officially registered office in 4, Amerikis street 105 64, Athens. Piraeus Bank provides services for the issuance, use and management of electronic payments. These services are provided on the Website and Application, as payment from users to professionals for services for children and infants.

By registering in Nannuka (both as a professional and as a user), you agree to be bound by the Terms and Conditions of Piraeus Bank.

More precisely, in terms of booking and payment through the Application Nannuka Now the procedure will be the following:

Once you have chosen the service and the professional you want, Nannuka will issue on your behalf a labour ticket from Piraeus Bank services and will sent you a copy of the labour ticket either electronically or by mail.

As a professional you can determine your remuneration and conditions of your services within the parameters that are allowed through the platform.

 As a professional you agree to withhold Nannukas’ commission from your fee in every booking you undertake. As a professional you agree and acknowledge that the first and all potential future bookings will be made through the application. Failure to comply with this policy will have the effect of excluding the professionals’ use of the platform and its Nannuka services.

Also on the Application as a user you can book services for children and infants through Nannuka. By submitting a booking request, the professional will have at his disposal 24 hours to respond to a reservation. If it does not, the reservation will be canceled automatically. If the professional accepts the booking request, then the amount will be committed for the users’ reservation. The payment can be made in cash. If the service is extended beyond the originally agreed times, then you will automatically be charged the appropriate fee to the users’ account.

4.1. Billing and Payments

All payments from the users that are made through the Application will be done through to Piraeus Bank, and the professionals will be paid:

The money received from users regarding the request ("Reservation Costs") through the issuance of the Labour ticket,

The Professional takes the total amount of remuneration

minus any fees charged by the Payment Manager

minus the commission of Nannuka services.

The billing and payment process can be done in cash.

You must pay all other charges and fees will be announced during the registration process of the professional ("Charges"). Charges must be paid according to the payment terms you have acknowledged during the registration process. Charges do not include VAT and other sales taxes, which will be paid in addition, where necessary.

We may change the supply and / or charges at any time by notifying you in writing, by e-mail message or through the use of the Application. The continued use of the Application, after prior notification, shall be considered automatically that you accepted the new Notice and / or Charges. If you do not agree with changes in supply and / or charges, you may terminate your agreement with us, notifying us in writing or by email.

5.1. Responsibility

If you agree to provide services for infants and children as professional user, you expressly assume the risk of any damage, including damage to your property or personal injury to you or someone else in the house. It is the sole responsibility of professionals to make decisions that are in the best interests of themselves and for children and infants.

6. Additional Guarantee Exception for Users

You acknowledge and agree that the Services provided by Nannuka are limited to offer you a platform to attempt to contact professionals. When using our services, the Nannuka does not guarantee:

That you will find services suitable for your personal requirements regarding your child or your baby,

The status of each professional or that he conforms to any quality standard,

That the profile of the professional is authentic,

That the information and documents that appear in the profile of the professional are authentic, valid, accurate or otherwise complete,

On the identity of the professionals who use the Site.

As a user, you guarantee that you will use the application services only for your personal use and not for any commercial purpose, including without limitation, resale of such services.

Nannuka is not responsible in any way for the quality or the provision of any Service by professionals. The services provided by professionals in accordance with the terms and conditions as they may be agreed between you and the professional.

If any dispute shall arise between you and any professional you agree that Nannuka is not responsible for anything (including but not limited to any damage or injury) that will incur to you or your child during the procedure and you consider Nannuka irresponsible for anything that might incur or for any liability associated with that difference.

Comments and other material made publicly available on the Site or provided by Nannuka are not intended to be used as tips that one can trust. Therefore Nannuka disclaims any liability from the trust that a User may have from the Application or anyone who may be informed of its contents. Moreover, the responsibility regarding the decisions to be taken on the basis of information, tips and advice that you are given the Nannuka must remain exclusively personal to you.

Nannuka does not wish in any way to participate, nor can it be held responsible for any communication, transaction, meeting, arrangement or relationship between you and other Users. Therefore Nannuka recommends to you to take all necessary precautions when communicating with others, socialize and partake in social gatherings or meetings, including without trade restrictions with other Users.

7. Complaints and Termination

If you wish to make a complaint about another User for breach of any of these Terms, you may do so using the form "Contact Us", which is available on the Website. Nannuka will make reasonable efforts to respond to your complaint within a reasonable time and to take reasonable action, in order to resolve or correct the problem that causes complaints.

The Nannuka may suspend or terminate use of the Service and / or Application if:

Any third party provider of Nannukas’ communication networks has stopped its services for Nannuka for any reason,

Nannuka believes that you or someone who uses your input data to the Web has failed to respond to one or more of these Terms,

Nannuka believes that you performed fraudulent use, misuse or abuse of the Services,

Nannuka believes that you have provided incorrect, inaccurate or misleading information.

Upon termination, your access to the Site ceases to exist and Nannuka has the right to delete your profile.

8. Copyright

The copyright of the content (eg programs, information, data) and Services website www.nannuka.com, introduced or will be introduced to the site of the "company" is protected by Greek, European and International copyright laws and belong exclusively to the "company" or their respective owners, and are provided to the visitors strictly for personal (non-profit or commercial) use.

The names, images, logos and distinctive features representing the "company" or third parties and their products or services are proprietary marks of the "company" or third parties protected by applicable trademark laws. Their appearance on the website should in no way be construed as a transfer or license or right to use them. Except for the specified exceptions (copyright of third parties and affiliates), all content of this website www.nannuka.com, including images, graphics, photographs, texts, services and all the files that Web site, are intellectual property, distinguishing marks and trademarks and the "company service marks" and protected by the relevant provisions of Greek law, European law and international treaties. Therefore, none of them may be wholly or partially sold, copied, modified, reproduced, republished or "loaded", transmitted or distributed in any way. The user understands and accepts that he has no right to reproduce, copy, sell, resell and / or commercially exploit in any manner all or part of the contents of this website and therefore any copying, distribution, transmission is prohibited, processing, resale, create derivative works, or misleading the public about the real provider of the website's content. Any reproduction, republication, uploading, posting, or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with prior written permission of the "company" or any other copyright holder.

The "company" is making every effort so that the content and information displayed each time the site is as far as possible accurate and true, but does not assume any responsibility for the reliability, completeness or timeliness.


The "company" provides the content (eg information, names, photographs, and illustrations), products and services available through the website "EXACTLY AS IS" and without any kind of representation, approval or written guarantee, express or assumed, of satisfactory quality, suitability, inviolability of compatibility, security and accuracy. In any case, the "company" is not responsible for any legal or civil and / or criminal nature, nor for any damage (direct, special or consequential, which, without limitation, alternatively and / or cumulative form of loss of profits, data , lost profits, compensation, etc.) from site visitors or others on grounds related to the operation or not and / or use of the site and / or the failure to provide services and / or information available on the site and / and / or any unauthorized third party interventions in products and / or services or information available through it. The content and information included in this website constitute an offer to the user and the general community of Internet users and shall not in any circumstances be considered as valid information and / or advice and / or prompts, or hide any If any exhortation or dissuasion to whether or not these acts.

The "company" does not have any obligation to monitor the information provided by the users or is available from the system. You can find information from another seller that may be unpleasant, harmful, inaccurate, or misleading. The use of any transmitted information from our website is at your sole risk. Please use with caution, common sense and make secure trade information when using our site. Please note that there are also risks to transactions with minors or people with misleading information, or not authorized to represent them allegedly represented legal persons whose identity, the accuracy of declarations and intentions in no way control or secure.

Therefore, users of www.nannuka.com, using the services on their own initiative, undertake the responsibility of passing information provided. In the "company" website may include or be included in future forms of advertising. The existing and any new services included in the "company" website are subject to these terms of use, unless explicitly stated otherwise. The user of the website services of www.nannuka.com understands and accepts that "as is" and all pages / services provided by the "company’" disclaim any liability related to the limited duration, deletion, poor performance or failure to store any data (data) of the user and / or any personal pages / services.

The user is responsible for access to the services of the website www.nannuka.com and access may require the payment of fees to third parties (eg internet service providers, charging the Internet access time). The user is solely responsible for the payment of the relevant fees. The user is solely responsible for his personal equipment with the necessary technological means that enable access to the services of the website www.nannuka.com.

The use of this website is solely for lawful purposes and in a way that does not restrict or prevent its use by others. The user is obliged to use the website in accordance with the law, morality and these terms, and not to engage in actions or omissions that may cause damage or malfunction to the site, adversely affect or endanger the provision of the "company" services.

This web site may include links to third party websites and the "company" is not responsible for the content of these pages and for any damage caused by their use, as the visitor has access to them with his own responsibility. The "company" does not control the availability, content, policy of protection of personal data, the quality and completeness of other web sites and pages referred through "links", hyperlinks or advertising banners. Therefore, for any problem arising during the visit / use, the visitor / user should go directly to the respective web sites and pages, which bear the entire responsibility for providing their services. The "company" in no way can be deemed to embrace or accept the contents or services of web sites and pages referred to or linked to them in any other way.

The "company" strives for the proper functioning of the network, but does not guarantee that the functions of the website or the servers will be uninterrupted, error-free, free of viruses or other harmful elements.

Taking into account those specified in these terms and because www.nannuka.com is a venue for any dispute you have with one or more alleged, third party operators or users you expressly exempt the "company" (and their officers, directors , agents, our employees and agents of any general person acting in the name and on our behalf) from any such claim, demand and harm positive and / or negative of any kind and nature, known and / or unknown, future or vested even if this cannot be stipulated, that may arise in each case with such difference and the general use of our application.

The "Company" reserves the right to modify, add, change the content or services of the website, and the terms of use, whenever it deems necessary and without prior warning, only by announcing them through its website.

Given the nature and volume of the Internet, under any circumstances, including negligence, the "company" is not responsible for any damage suffered by the visitor / user pages, services, options and content of this website to make on own initiative. The contents of www.nannuka.com are provided as is, with no warranty expressed or implied in any way. To the fullest extent under the law, the company disclaims all warranties, express or implied, including, but not limited to, those which involve the merchantability and fitness for a particular purpose. The "company" does not guarantee that the pages, services, options and content will be uninterrupted, error free or that errors will be corrected. Also there is no guarantee that the same or any other related site or servers (servers) through which they are made available to users / members are free of "viruses" or other harmful components. The company is not in any way guarantee the accuracy, completeness or availability of content, pages, services, choices or their results. The cost of any corrections or services is borne by the visitor / user and in no event shall the company.

The access and use of the site implies full acceptance of these terms and the use of the company's services implies full acceptance of the Terms for Service Provision, as they appear in the respective services.

These terms and conditions of use of this website and any modification thereof, are governed and supplemented by Greek law, European Union law and International treaties. Any provision of these terms to be against the law ceases to apply and removed from the present, without in any way affect the validity of other conditions. This constitutes the entire agreement between the company and the visitor / user pages and services, and only binds them. No modification of these conditions shall be taken into account and be a part of that agreement, unless expressed in writing and incorporated in it.

These terms of use are governed by Greek law. Should a dispute arise in connection with these terms it shall be brought exclusively in the courts of Athens.