But if you have any questions, you will find the answers here!
Who are the sitters?
The Hotel Nanny Service by Nannuka carries the highest standards in the industry. Each sitter has participated in our rigorous training program that involves a personal interview, supervised training, CPR certification and a clear background. Please be as detailed as possible in your request so that we can make the best possible match.
Can I speak with my sitter prior to my reservation?
Once the sitter is chosen, a detailed profile including his or her full name, CV and photo will be sent by email. The sitters’ contact information will be provided upon confirmation. Clients are more than welcome to contact their sitter. Please leave a message if your sitter does not answer and allow 24 hours for them to return your call.
Can I meet the sitter prior to my scheduled reservation?
Many clients schedule a reservation prior to the date they will need to leave the sitter alone with their child so that they can get to know their sitter. All standard charges and minimums apply. Families may speak with their sitter by phone at no additional fee.
When should I book my sitter?
It is always a good idea to book your reservation with as much notice as possible. Booking a sitter with at least 24 hours notice is suggested. Last-minute reservations (less than 24 hours) are based on availability. We recommend scheduling the sitter to arrive at least 15 minutes before you have to leave the room/house.
How can I reserve a sitter?
You can reserve a sitter by filling out a Reservation Request form, calling The Hotel Nanny Service manager directly or speaking with your hotel concierge and requesting the Hotel Nanny Service by Nannuka.
Can I request the same sitter every time?
It is always our preference to book the same sitter for you. Please provide all of the dates and times with as much notice as possible so that the same sitter can be arranged. We will do our best to choose a sitter that generally has availability during those times however, we can never guarantee that the same sitter will always be available. We find it helpful for you to meet 3-5 sitters.
What if I have a last-minute request?
We are able to accommodate most last-minute requests. We can usually have a sitter to your home, hotel or event within 24 hours. There are additional fees when booking a sitter at the last minute. All last minute requests are fielded by phone.
How do I confirm my reservation?
Once your request is reviewed and the offer approved in written, you will receive an e-mail with your sitter’s profile and instructions to proceed with the deposit. Once the deposit is received, you will receive a confirmation with the sitter’s contact number.
How much is the deposit for the service?
The deposit for the service is the first 3 hours of babysitting. For larger number of nannies or more than 8 consecutive hours of service, the deposit is 50% of the final charge.
What if I only need a sitter for an hour or two?
The minimum, 3 hours, is non negotiable.
Do I always need to book sitters through the Hotel Nanny Service by Nannuka?
Reservations must be booked directly with The Hotel Nanny Service by Nannuka. The sitters are under a non-negotiable contract and they will not work for any client (or third party) outside of The Hotel Nanny Service by Nannuka. The sitters respect their jobs, commitments and agreements and we hope you will too.
How should I give the sitter instructions?
Your sitter will already have a description of your general expectations based on the information provided at the time of reservation. The sitter will have a form for you to complete with your detailed expectations. It is also recommended to have your instructions and requests written or printed out for the sitter prior to the sitters arrival. Please be detailed and remember that each family is different. We recommend scheduling the sitter to arrive at least 15 minutes before you have to leave to review and familiarize the sitter with your instructions.
Is there anything that the sitters can not do?
Sitters will not clean, do laundry, drive with you or your children in any car, run errands, make deliveries, give baths or showers, give medication, supervise medications, leave the hotel/home premises or allow anyone not pre-authorized by the client into the home /hotel room.
Should I provide a meal for the sitter?
Sitters will bring their own food and snacks. However, if your reservation at a hotel is 4 or more hours and during a mealtime, we strongly encourage providing a meal for your sitter. If your reservation at a hotel is 8 hours or more, and during normal meal times, you are required to purchase at least one meal for your sitter.
What will the sitter do while my children are napping or sleeping?
Your sitter will bring a book or quiet work to do while the children are sleeping or napping. If you are in a hotel room, the sitter will sit quietly and in the dark until you arrive. The Hotel Nanny Service by Nannuka provides child care services only. Sitters will not clean or do any domestic work outside of cleanup from the time they have spent with the children during the reservation.
What if I need to change the time of the reservation or we are running late?
What if I have to cancel a reservation?
Once your confirmation has been sent with your nanny details/schedule or once the service has commenced, these can not be changed or swapped last minute for other times. Cancellation policy will apply. On last minute modifications, extra hours can be added, however, we will still charge you for all changed hours.
On individual, one nanny bookings cancelled less than 24 hours from the date of the booking incur, a 100% administration charge of the deposit is in place. On cancellations upto 48 hours a 50% of the deposit will be refunded. On cancellations upto 72 hours and above a 25% of the deposit will be refunded. On multiple nanny bookings or more than 8 consecutive hours service, cancellations less than 48 hours from the date of the booking incur, a 100% charge of the deposit is in place. On cancellations upto 72 hours and above a 50% of the deposit will be refunded.
What if there is bad weather, our plane is delayed or our event is cancelled, etc?
What if the location changes?
How does payment work?
All payment is charged by credit card. The first 3 hours of service is charged when the reservation is confirmed. You are charged from the time that the sitter is scheduled to arrive to the time that you come home (to the nearest quarter of the hour). At the end of the reservation, your sitter will have a departure form for you to sign. Once the form is signed, the sitter reports to The Hotel Nanny Service by Nannuka and any balance is charged. All receipts are sent by email so please ensure that The Hotel Nanny Service by Nannuka has your correct email address on file.
Is it customary to add gratuity?
Gratuities are given at each clients discretion. While sitters do not expect tips, they are appreciated.