The present Policy/Protection of Personal Data is valid solely for the webpage nannuka.com. The users/visitors shall take in consideration that our webpage may contain links also to other web sites; however, nannuka.com is not liable for the practice and the terms of policy for the protection of data or the content of these web sites and consequently the users/visitors enter on their exclusive responsibility.
Data we collect
What data we collect
In general, the data we collect allows us to process your search requests and provide you with Nannuka.com’s services. We collect the data you submit to us voluntarily upon registration on Nannuka.com
When registering on nannuka.com, to be able to use the service, you will be asked to fill in an online form, with: your email address, mobile phone number, and an entry password. The information will not be re-used for any purpose incompatible with the scope of our service, as described in the terms and conditions.
You are responsible for maintaining the confidentiality of your account’s password and you are fully responsible for all activities that take place in your account.
From the care seekers we collect data such as residencearea, age and gender of children, squares of home.
From the job seekers, we collect additional data such as their resume and residence.
If you would like to apply for a job on our website, we will collect personal information such as your name, email address, telephone number and additional information you voluntarily provide to us. We use the data collected in this area of our page to consider your qualifications regarding the position you have applied for and to contact you to arrange an interview. If they do notmeet the position’s requirement, the data is deleted.
Data Protection Regulation
The protection of the data of the user - visitor who visits nannuka.com and any kind of service provided by nannuka.com are subject to the terms of the present, fully in line with the terms and principles of General Regulation 2016/679 on Data Protection (General Data Protection Regulation).
Nannuka.com may register and automatically collect, indicatively and not restrictively the following categories of information during the visit of the visitor/ user in our webpage: (1) IP addresses, (2) servers, (3) kind of computers that have access to our webpage, (4) kind of browsers used for the access to our webpage, (5) stated source or URL which eventually directed the user to our webpage and (6) the sites and information to which you had access in our webpage. These data help us to understand the visiting rate of our website, to identify problems of the server, to manage our website and to adjust and improve the information and services.
In order to provide our services to our visitor /user it might be requested by him/her toprovide nannuka.com with certain information, which personally qualify him/her, namely certain data that indicatively and not restrictively include: name, contact details, such as address, telephone number and e-mail address, demographic data, postal code, gender and date of birth, personal need to search the provision of services fitting to the user’s criteria and any information and contact that the user provides through e-mail or letter to nannuka.com
Upon consent of the visitor/user, nannuka.com collects and processes their data as outlined above for the sole purpose of providing the best service and takes all necessary technical and organizational security measures of this processing , including the encryption of data, the confidentiality, the integrity of the availability and the reliability of the processing systems.
We also clarify that we do not require the visitor/user to provide "sensitive data" to use our services and if he/shechooses for them to be included in his/her profile he/she should know that they will be visible to others.
Nannuka.com collects and processes data of the visitor/user solely for the optimal provision of the platform's services and only to the extent strictly necessary to effectively serve these purposes.
Every visitor/user is absolutely responsible for the use by any means and at any time of nannuka.com or of any part or of any data of its content and he/she may use its services solely for lawful and legitimate purposes and in general by means that comply and do not contravene the applicable law from time to time and general principles of good faith and morality. It is not permitted to use nannuka.com in a way that could cause any form of loss, impairment or damage or to destroy, to deactivate or to damage the servers or our networks or part thereof, or in a way intervening or impeding the access, use and utilization of services or content of nannuka.com or any part thereof by any other member-visitor-user or third party. It is not permitted to the visitor – user to proceed to any act or omission, which could be considered as constituting a misuse of our services or of our content, as indicatively by scheduling a meeting with an expert, at which he/she does not show up or does not intend to show up or by having access to experts for purposes other than those for which he/she reasonably has to do it. It is also not permitted to the visitor-user to create fake accounts with fraudulent, unlawful or illegal in general intentions, or to collect or save personal data of other users by any means and for any purpose at any time or to assist others for one of the aforementioned purposes and in general to proceed to any act similar to the ones mentioned above even if not explicitly mentioned in the present. Nannuka.com reserves the right to pursue any claim emanating from the law or the present terms, such as indicatively the full compensation and satisfaction for any damage, direct and indirect, including reasonable legal costs and fees, due to any violation even by negligence of any applicable legislation, National, European or International, or to any breach of the aforementioned prohibitions by the visitor-user or/and by any third party, who assisted in this regard, and also to proceed to any relevant extrajudicial or judicial legal action or procedure, as indicatively take legal remedying or regulative extrajudicial or judicial measures in order to prevent the violation of the present terms and be compensated for its loss.
Nannuka.com reserves the right at its absolute discretion and without any notification or prior notice, unless otherwise provided for by the applicable law from time to time, to indicatively and not restrictively proceed to any of the following actions or to more than one actions or to all such actions cumulatively: a) to register and record - maintain registered any communication (or part thereof) of the visitor – user with the webpage, including e-mail communications and questions – answers addressed to experts or other persons, b) to investigate any complaint, notably but indicatively in case a certain communication does not comply with the applicable law from time to time or with the terms and conditions of its use, c) to decide at its absolute discretion to withdraw, to terminate the uploading or to require the withdrawal of any communication and to proceed to any other legal action for the protection of its rights and interests, d) to withdraw at its absolute discretion and without any obligation for justification communications and data and information sent by the visitor-user, which may be considered by anyone as insulting, defamatory, illegal or annoying or not complying with the terms and conditions of use of nannuka.com or with the applicable at the time provisions or may violate rights or lawful interests of third parties, e) to delete at its absolute discretion and without any obligation for justification and without notification or notice any registered member and prevent his/her access to the web site, when such member does not comply with any of the terms and conditions of use of nannuka.com or with any applicable at the time provision.
The aforementioned data is retained only during the necessary time for the purposes of collecting and processing it, and for as long as the user or the job seekerhas an active profile account on nannuka.com. Even if a user or a job seeker disables the profile account from the company platform, they can re-enable it at any time as data is already recorded on the company platform, except for any modifications that the visitor/user should initially disclose to the company.
If you want to permanently delete your profile, you can do it here
In any case, and in particular:
- The job seeker’s identity information is kept in the company's database for 1 year, in case a data check problem emerges and then safely deleted.
- In the event of a profile’s deletion by a user or a job seeker, the company safely deletes all their data which it has registered in its database and informs by mail theuser or job seeker that within 48 hours the company will discontinue any communication with him/her. The company maintains in its database, the date of its registration and deletion, the ratings for the quality of its 1 * and 2 * service he has received by platform users and its reason for deletion from the company’s platform. The company maintains the above data for 48 months, for statistical reasons only.
- In any case, the pricing, phone and mobile number and e-mail address of the user and the job seeker are encrypted for security reasons as soon as he/she registers and creates a profile on the company platform.
Nannuka.com guarantees data security from the processing, including the protection against unauthorized or unlawful processing and accidental loss, destruction or deterioration, using the appropriate technical or organizational measures. Despite the bona fide and all possible effort from nannuka.com to store users' data in a secure operating environment not open to the public, we hereby explicitly state to every visitor that we cannotguarantee the full or perfect security of this information, and nannuka.com does not guarantee or promise or undertakes to ensure that there will be no unintentional data or unintended and unlawful access to it from third parties, and hence nannuka.com bears no liability in regard to it. The user must immediately notifynannuka.com in writing if he/she takes notice that his/her contact details have been lost, stolen or used without his/her permission or if any other unintentional and unlawful access to them is discovered. In such a case, we will remove your contact information from your account and update our records accordingly.
How we use your data
The information we request when you sign up for Nannuka software is required so that we can offer you our professional services.
We will disclose your data to third parties only for the purposes of servicing the need to provide you with the information or services you have requested or only uponyour explicit consent. We reserve the right to disclose your information to certain authorized third parties including members of our team, customer service, trusted partners and our own professional advisers.
We would like to highlight once again that, according to the European legislation on personal data protection(GDPR), specific security procedures have been followed to prevent misuse of data and unauthorized access.
What we do with the information we collect
Our primary goal in collecting data is to provide you with an enhanced experience when using nannuka.com. We use this data to optimize the results based on our search so as to bring you in contact with the professional or the family and for you to have access to the history of your requests / ads, to any offers that we may run, to be able to evaluate the carers / families. For the security of all users, and also in line with the new European Data Protection Laws, it is forbidden to transfer to third parties the users’ Data acquired during the use of the service. Such an act is considered malicious and is prosecuted.
The company uses an Internet Protocol (IP) address to help diagnose problems with our computer server and for running the software. Your IP address is used to help locate you and gather broad demographic data. Your IP address does not contain personal information about you.
We may also use your data to create anonymous information records, except for the information that makes your personal information identifiable.
We will send you information that relates exclusively to our services and on rare occasions when it is necessary. For example, if our service is temporarily suspended for maintenance purposes, we may send you an email. Generally, you cannot opt out of this communication, which doesn’t have a promotional character. If you do not wish to receive them, you have the option to disable / delete your account.
This being the case, you can always opt out of receiving notifications from nannuka.com like our newsletter by clicking on "Delete" at the bottom of each email or by sending us an email email@example.com. Please note that even if you are unsubscribed or excluded, we can send you notifications updates regarding the progress of your search or the job you have posted (eg sms related to sending a new request or email for new jobs)
Based upon the data you provide us with when registering for an account, we will send you a welcoming email and also a text to verify your user name and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or text message, in accordance with your wishes.
Sharing your data with third parties
The visitor – user accepts the collecting, keeping andprocessing of his/her data, as these are declared by himself/herself through the submission of the request and his/her personal record, by the administrator of the site, who is entitled to communicate them to third persons (carers), in line with the terms and principles of General Data Protection Regulation 2016/679 for the sole purpose of the proper and good functioning of nannuka.com’s services and the sending of relevant replies.
Nannuka.com works with the companies you can find HERE and sends them user/ visitor data to process and manage for optimal service delivery, through advertising, promoting new services and sending newsletters to the users/visitors. These companies, as third parties (specialists), are bound by any legal, professional, or other binding obligation for data confidentiality. The visitor/user has the right to request from these companies by sending mail to delete their personal data, by closing their account on nannuka.com website.
In addition, each visitor/user should be aware that when creating a profile and publishing his or her personal data on nannuka.com platform, his / her data and in particular the photo, may be automatically collected by third parties such as Google and other search engines . For this reason, the visitor must contact the companies directly to delete his/her details, as in that case the company has no liability.
Moreover, the administrator of nannuka.com will maintain a record with the data of the users/ senders of requests, in accordance with the provisions of the General Regulation 2016/679, on data confidentiality, subject to the provisions of Law 2225/1994 and Presidential Decree 47/2005 for the removal of such confidentiality to any judicial authority for reasons of national security or for the identification of particularly serious offenses and for each reason mentioned in the relevant legislation, in compliance with the procedure provided by the applicable law, visitors retain, among other things, the rights of articles 2016/679 of the General Regulation on the right of access to, correction or deletion of data and the right to object. )
Regardless of whether someone is a simple user or a member of nannuka.com or a visitor, he or she may exercise the following data protection rights, namely the right to delete, the right to modify or correct his or her data and the right to oppose to the use of his or her data.
Data Safety Policy
All information that relates to your user information and the data entered in the application is secure and confidential. Safety is achieved by the following methods:
Α. Identification of the User
a) The codes used for the identification are two: the Entry Code (E-mail or username) and the Secret Personal Security Password (Password) , which each time entered give access with absolute security to the user's data. It is possible to change the personal secret password as often as the user wants. The user is solely responsible for maintaining secrecy and hiding it from third parties.
In case of its loss or leak, the user must immediately notify us, otherwise we shall not be held responsible for the use of the password by an unauthorized person. Secret security passwords are stored in our database using encryption algorithm one-way hash, making it impossible even for the administrators to recover it, something that protects the system even in the event of a malicious attack.
To ensure the confidentiality of the data’s transfer, weuse the SSL-256bit encryption protocol. Encryption is essentially a way to encode the information until it reaches its intended recipient, who will be then able to decode it using the appropriate key (this is automatically done by the ssl protocol). Encryption and use of ssl is mandatory on all pages, whether containing sensitive data or not.
Β. Access Contol- Security Issues
a) Access to our systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to data systems and databases with confidential data and company information. All servers have an Antivirus service that checks for potential malware that could cause data leak. In addition to the internal firewall, there is an extra filter from an external company (Cloudflare) that provides external firewall, as well as protection from various types of malicious attack (DDOS Attacks, known exploits, etc.). This company DOES NOT have access to our internal storage space. For server management, access is only allowed through a VPN service accessible only by the Nannuka technical team, thus preventing any access from a public network, even if the administrator access details leak for any reason. The filesystem of the server is encrypted so even if someone gets a physical access to a server with nannuka data, they won’t be in the position to decrypt the data (this is the Amazon server, which will store all personal data from May 25th) .
Γ. Back Up
We keep every day backups of all data to prevent any hardware failure. Copies are automatically deleted from our systems with a maximum lifespan of one month. Copies are physically stored in the same datacenter but in a separate storage unit, having exactly the same access and protection principles as the original data. Backups are encrypted so that in case of their potential leak, they cannot be recovered.
D. Data leak
If we experience any data breach either by malicious attack on our systems or by a user's error, those are the steps we follow:
a) Temporary shutdown of the website until we ensure that any security gap is closed.
b) Instant notification of the users about the violation, its size - and if the error has come from a member, the possible way to deal with it.
c) Immediate notification of any responsible authority depending on the type of leak (eg in the case of a malicious attack, the Greek police's department of Online Crime is notified).
Last update: 24.05.2018